Leather Bags, Vegan Backpacks - MartellaBags



We hope you will enjoy any item purchased on our site. Please notice that due to the delicate nature of the material, natural veining and marks may occur on the leather. However, if you wish to return an item you purchased please contact our customer service by emailing yaara@martellabags.com

Once your refund/exchange has been approved we will coordinate a pick up for the goods purchased, and refund your money paid. 

Original shipping fee is non refundable. Once we have received your return, we will notify you by email and process your refund/exchange within 5 business days (please allow up to 10 business days for your refund to show in your account)

We will provide you with a refund on full-priced items where:

  • The items are in saleable condition, in their original packaging with all tags attached
  • The items have not been worn, damaged or used
  • You notify us for a refund/exchange within 3 days of receipt
  • The items are faulty (unless caused by you)
  • The item you received is different from the goods you have ordered

Please note: we do not refund sale goods unless deemed faulty.  
Refunds will be made to the original purchaser’s credit card.